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Ftc - Personal Emergency Response Systems

November 15, 2013

Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits

What kind of training does the center staff receive? What procedures does the center use to test systems in your home? How often are tests conducted? The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S.
To visit the source article please follow the following website link - http://www.bbb.org/us/article/ftc--personal-emergency-response-systems-4826

The kits, manufactured in Israel, were sold at Visonic distributors and professional alarm installation firms nationwide from January 2008, through August 2013, for between $220 and $240 for the kits. Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status. Consumers may contact Visonic at (800) 223-0020 from 8:30 a.m.
For the original report please follow the following url - Visonic recalls Amber Personal Emergency Response System kits

Visonic recalls Amber Personal Emergency Response System kits

11, 2013 /PRNewswire-USNewswire/ --Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product. Recall Summary Name of Product: Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits Hazard: A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery. Remedy: Repair Consumer Contact: Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions & Products tab for more information about the recall.
To see the source story, follow the following website link - Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure

Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure

It is illegal to resell or attempt to resell a recalled consumer product. Recall Summary Name of Product: Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits Hazard: A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery. Remedy: Repair Consumer Contact: Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions & Products tab for more information about the recall. Photos are available at http://www.cpsc.gov/en/Recalls/2013/Visonic-Recalls-Amber-Personal-Emergency-Response-System-Kits Recall Details Units: About 24,000 Description: The recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9-inches wide by 7-inches deep by 2-inches high with emergency, call and check buttons.
To read the source article, visit this link - http://news.yahoo.com/visonic-recalls-amber-personal-emergency-response-system-kits-140000029.html

Personal emergency response system kids recalled

Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status. Consumer Contact: Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions & Products tab for more information about the recall. Photos available at http://www.cpsc.gov/en/ Details Units: About 24,000 Description: The recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance.
For the source article please follow the following website - Personal emergency response system kids recalled

Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure

Recalled SelectX models have catalog number 0-100729 and serial numbers 2308600299 through 3013079617. The first four digits represent manufacture dates June 2008 through July 2013 in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the base station, with the product name and serial number. Only Amber Classic or SelectX base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall. Sold at Visonic distributors and professional alarm installation firms nationwide from January 2008 through August 2013 for between $220 and $240 for the kits.
Read the original write-up with any related media, visit Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits

Tunstall Americas Partners With Numera On Distribution Of Mobile Personal Emergency Response System (mPERS)

"The value of this partnership underscores our commitment to provide our customers with the resources necessary to live as independent and active a life as possible," said Brad Waugh, President and CEO of Tunstall Americas. "Incorporating Numera's product into Tunstall's solutions will allow our customers to securely venture outside of their homes knowing that help is only a touch away if needed." Tunstall Americas operates two state-of-the-art contact centers located in Long Island City, NY and Pawtucket, RI. The centers feature high-speed communication infrastructures and the highest security available. The centers are HIPAA compliant and staffed by professional telephone Tunstall Agents who have been highly trained on the mPERS solution. By simply pressing the mPERS emergency response button, the customer will be connected to a Tunstall Agent who will evaluate the situation and determine appropriate action. The mPERS has built-in GPS technology, which helps the agent locate the customer. The product also has the capability to automatically detect falls, which will trigger the same response to a Tunstall Agent. Regardless of the situation, the Tunstall Agent will stay connected to the individual until the situation is resolved.
Visit Tunstall Americas Partners With Numera On Distribution Of Mobile Personal Emergency Response System (mPERS) for the originating write-up and relevant media content

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