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Choosing A Medical Alert System

When comparing different systems, be sure to ask about the pricing, features, and services provided with each one. Some medical alert systems will automatically run a test each week to let users know it is still functioning correctly. Ask Questions About the Response Center The response center is the hotline which instantly connects to users through their medical alert device . Some providers will have a 24 hour hotline, 7 days a week, but others will not. A medical alert system should be prepared to assist customers at any time. Be sure to ask about this service and seeing if the provider offers it, since medical emergencies can occur unexpectedly.
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BBB Warns Seniors of Deceptive Telemarketing Calls Offering Free Medical Alert Devices

"They called seniors claiming they had already ordered a medical alert device and threatening them with a lawsuit if they didn't pay," says FTC attorney Arturo DeCastro. Jason (aka Yaakov) Abraham, who runs Instant Response Systems, did not respond to telephoned requests for comment. If you or a loved one needs a medical alert device, get recommendations from your health care provider or a social service agency. When you call companies, ask for documentation about fees before providing payment accounts. Some hospitals and aging services agencies have subsidized programs. But if you don't qualify, you may need to pay a one-time installation fee of around $100 plus $1 to $2 per day for device rental and monitoring. Other companies require you to purchase the device.
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'Free' Medical Alert Device Offers Harm, Not Help

Unfortunately our seniors are at the highest risk of being victimized by deceptive sales tactics and targeted for identity theft says David Weiss, President of BBB Serving Greater Cleveland. While pushy sales tactics arent themselves illegal, we encourage seniors and their caretakers alike to ask questions and to look for red flags associated with a scam. Additionally, BBB is warning consumers not to provide sensitive personal or financial information to cold-calling companies. Notes Weiss One never knows what ethically-challenged companies or employees will do with sensitive customer information, but it could easily lead to identity theft and financial loss. BBB advised consumers to watch for these red flags: Free Offers Be wary of free offers that require you to pay a handling charge or other fees. In the case of medical alert systems, ask if there are additional monthly charges. If the telemarketer says a friend or family member bought the unit, ask for the name of the person and verify with them before agreeing to anything.
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BBB: Medical Alert Scam Targets Seniors

Corey, BBB president and CEO. In many cases, these robo-calls are fraudulent attempts to obtain financial information that can be used to commit identity theft or that result in recurring charges to a victims credit card or bank account. In recent months, consumers have told the BBB that they have received calls often repeatedly from telemarketers offering a senior medical alarm or similar personal security device. The BBB has been unable to determine the source of the calls, which consumers said came from untraceable numbers in the 314, 636 and 573 area codes. Some of the automated calls ask consumers to punch 1 if they wish to order a device or want further information. In other cases, salespeople told consumers that they were eligible for a free system or that a system had been paid for on their behalf and the salesperson needed to confirm shipping instructions.
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